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Frequently Asked Questions
Find answers to the most commonly asked questions from our members.
What constitutes a Miles Dental Plan?
Miles Dental Plan is NOT dental insurance, but rather a dental savings plan that’s offered exclusively through our office. Unlike traditional dental insurance that are filled with red-tape, our in-office plan features no waiting periods, maximums, exclusions, or claims process.
How much does a plan cost?
Individual: $25 per month or $300 per year. This covers 2 cleanings per year and all the X-ray and exam charges. Plus, you get 20% off our fees, just for being a member.
Children: $20 per month or $240 per year for the same plan benefits. Please note, that we do not offer oral sedation at our office. Some of our younger patients need this and may be referred to a children’s dentist for this service. In this case, you will be eligible for a refund on your child’s enrollment.
Periodontal and Whitening Plans: We have 2 other plans which you can read about on our home page. These have some really nice options for patients with gum disease or for those who would like to keep their teeth really white with an annual in office whitening treatment.
10% off for each family member added after the first person is enrolled.
Note: Your annual subscription will automatically renew every 12 months unless you elect to opt-out. Prior to your renewal date we’ll send you a renewal notification letter via mail (45 days prior) and a renewal reminder via email (7 days prior).
How frequently can I use my new plan?
Unlike traditional dental insurance plans that are filled with red-tape, a Miles Dental Plan has no maximums so you can use your membership as much as needed.
To maintain optimal oral health, the American Dental Association (ADA) recommends regular dental visits, at intervals determined by your dentist. The frequency of your regular dental visits should be tailored by your dentist to accommodate for your current oral health status and health history. The plan will cover 2 cleanings per year and 3 on the periodontal plan at our office.
Can I add dependents to my membership?
Yes, you can add dependents to your membership anytime by logging in to your account or calling (817) 502-1800, Monday through Friday, from 9:00am to 6:00pm CST to speak with a dedicated member support specialist.
How do I renew my membership?
To renew your membership, please login to your account or call (817) 502-1800, Monday through Friday, from 9:00 AM to 6:00 PM CST to speak with a dedicated member support specialist.
Note: Your annual subscription will automatically renew every 12 months unless you elect to opt-out. Prior to your renewal date we’ll send you a renewal notification letter via mail (45 days prior) and a renewal reminder via email (7 days prior).
Where can I use my membership?
Miles Dental Plan is accepted at our office only in Fort Worth
by calling (817) 502-1800, Monday through Friday, from 9:00 AM to 6:00 PM CST.
Specialist services are not covered by this plan. Treatment at other dental offices is also not covered.
How soon can I start using my membership?
Miles Dental Plan has no waiting periods, exclusions or maximums. You can utilize your membership immediately after enrolling and as much as needed while you’re a member. Simply mention you’re a member when visiting your participating dental office and the office staff will verify your eligibility real-time and apply the member-only discounts to your treatment plan.
How long is my membership term?
Your membership is for 12 months. Miles Dental Plan features an annual subscription term that auto-renews at the end of its respective term unless you notify your participating dental office or our dedicated plan administrator (at office@milesdental.com) that you would like to discontinue prior to it’s annual renewal date.
Note: Your annual subscription will automatically renew every 12 months unless you elect to opt-out. Prior to your renewal date we’ll send you a renewal notification letter via mail (45 days prior) and a renewal reminder via email (7 days prior).
How do I cancel my membership?
To cancel your membership, please login to your account or call (817) 502-1800, Monday through Friday, from 9:00am to 6:00pm CST to speak with a dedicated member support specialist.
Upon canceling, your current subscription will change to Pending Cancelation status and will not auto-renew upon its annual renewal date. You will continue to receive member discounts until your subscription changes from Pending Cancelation to Canceled on its annual renewal date.
Please note that we have a 30-day money back guarantee for all family members who have not yet visited our office and used the plan benefits during that 30 day period.
